FAQs
Do you ship internationally?
Yes, we offer worldwide shipping!
Can I cancel my order?
Yes, you can follow the process outlined below to cancel an order on your own within 45 minutes of placing the order. After 45 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment center.
How long does it take before my order gets shipped?
We are aiming to have your order dispatched from our facility within 1-3 business days. Most orders ship within 24-48 hours at which point you will receive shipment tracking information. However, please bear with us in case we are spending extra time in checking / perfecting your items, during public holidays and busy periods, particularly the peak season around end of the year.
How long does delivery take?
Standard shipping takes 10–30 business days, depending on what you are. if you have any question, please contact us before you place an order. Thank you!
Are you able to guarantee delivery dates?
Generally, we can't guarantee any delivery dates for standard shipping. We're sorry about that.
Delivery time is not guaranteed for Standard Shipping as there are a lot of factors affecting its speed. All standing shipping orders are shipped at no cost you via International Economy, which generally arrives 10 to 21 days, depending on delivery location. For orders shipping to APO/FPO addresses, Hawaii or Alaska, it may take slightly longer. Holiday orders may take longer due to shipping delays with the USPS and other carriers.
Expedited shipping will deliver the package to you within 5-7 business days from the date of shipment. There are occasions that the delivery may take a bit longer.
Unfortunately, our shipping times are delayed as we deal with the implications from COVID-19. Our shipping speeds continue to take longer than we'd like. We apologize for the delays and truly thank you for your patience. We are working hard to improve this.
In addition, we've seen our entire supply chain impacted: for example, brand partners face similar challenges, which mean product is arriving to us later than anticipated, and shipping carriers such as Yanwan Express and USPS are experiencing service disruptions.
We are continuing to work with our logistics partners to locate more physical space and ramp up operations to keep up with demand in this new environment. Thank you for your patience as we work to improve, and if you have any additional questions please reach out to us.
Please contact our customer service team if there is any question concerning delivery.